Frequently Asked Questions


How long is my Sekonda/SEKSY watch guaranteed for?

All Sekonda/SEKSY watches are guaranteed against manufacturing defects for a period of two years. Click HERE to download the Sekonda guarantee.

Is the watch battery, strap and bracelet covered by the guarantee?

Sekonda does not guarantee batteries. straps or bracelets.

Where do I send my watch for service if it is still in the guarantee period ?

Please return your watch, without presentation box, with a brief note to explain the problem, proof of purchase and your contact details to the following address:

Service Department.
Time Products (UK) Limited,
Alexander House, Chartwell Drive,
Leicester, LE18 2EZ.

My watch needs repair but the guarantee period has expired. What should I do?

Please return your watch, without presentation box, with a brief note to explain the problem with your contact details and we will provide an estimate for the cost of the repair. Please send your watch to the following address:

Service Department.
Time Products (UK) Limited,
Alexander House, Chartwell Drive,
Leicester, LE18 2EZ.

If you want to go ahead with the repair you can pay over the phone by credit or debit card or by cheque.

If you decide not to have your watch repaired we will return the watch to yourself. If we don't hear back from you within 30 days we will automatically return your watch.

My watch needs repair under guarantee but I live outside the UK. Where should I send it?

Please return your watch to Time Products in the UK, without the presentation box, with a brief note to explain the problem and proof of purchase. Please include your contact details and send it to the following address:

Service Department.
Time Products (UK) Limited,
Alexander House, Chartwell Drive,
Leicester,
LE18 2EZ.
Great Britain.

My watch needs repair but the guarantee period has expired and I live outside the UK.
What should I do?

Please return your watch, without presentation box, with a brief note to explain the problem with your contact details and we will provide an estimate for the cost of the repair. Please send your watch to the following address:

Service Department.
Time Products (UK) Limited,
Alexander House, Chartwell Drive,
Leicester, LE18 2EZ.

If you want to go ahead with the repair you can pay over the phone by credit or debit card.

If you decide not to have your watch repaired we will return the watch to yourself. If we don't hear back from you within 30 days we will automatically return your watch.

The bracelet on my watch is too small or too large. How can I adjust it?

Click HERE to download the Sekonda Bracelet Gauge PDF and establish what type of bracelet your watch has. If your watch has a Sliding clasp, Adjustable clasp or Link adjustment, follow the instructions on the Bracelet Gauge document to alter the size of the bracelet.

Other types of bracelet will require specialist tools to adjust and Sekonda offer a free of charge service to do this.

To use this service, click HERE to download the Sekonda Bracelet Gauge PDF. Place gauge around wrist.
Adjust to comfortable length on wrist.
Mark tape at required length.
Complete your name and address on the Bracelet Gauge and send with your watch, without presentation box, by registered post to the following address:

Service Department.
Time Products (UK) Limited,
Alexander House, Chartwell Drive,
Leicester, LE18 2EZ.

Alternatively, if purchased from a High Street jewellers shop, please return watch to shop for adjustment.

How do I know if my watch is water resistant?

If your watch is water resistant it will clearly state "Water Resistant" or have a static water pressure indication (e.g. 30/50/100/200 metres) on the dial and/or case back. Buttons must NOT be operated while in contact with water.

If it is NOT marked as water resistant, it should not be allowed to come into contact with water.

What do the Water Resistant markings mean?

30 metres - Suitable for normal everyday use and will resist exposure to splashes and rain. It is NOT designed to be used while bathing or swimming.

50 metres - As 30 metres plus bathing and swimming.

100 metres - As 50 metres plus poolside diving and snorkelling, but NOT high board or SCUBA diving.

200 metres - AS 100 metres plus SCUBA diving but NOT high board diving.

How do I use and adjust my Sekonda watch?

Click HERE to download the Sekonda instruction manual.

How can I identify my watch?

All Sekonda watches have a four digit model number on the case back at the bottom. Generally, gents' watches start with a "3" and ladies with a "4"

I'm not sure which instructions refer to my watch?

Please e-mail info@sekonda.co.uk, quoting your model number and we will send you the correct instructions.

Can I get an instruction booklet for my watch?

Yes. Please visit our Documentation page.