Delivery and Returns Policy

The following applies to purchases made on www.sekonda.co.uk and not third party retailers.

Online Purchases

Online purchases are limited to 5 items per order.

Payment

We accept payments from Visa, Mastercard, American Express and PayPal.

Delivery

We offer delivery to anywhere in the UK including the Channel Islands, Isle of Man and Isle of Wight. All deliveries take 3-7 working days to arrive.

Delivery is free on all orders.

If you have not received your order by the end of the delivery period stated, please contact us at orders@sekonda.co.uk.

Tracking

We offer tracking on all of our orders. When you receive an email from us to confirm your order has been dispatched, you will also receive an email from Royal Mail which will include a link to track your order.

Cancellations & Order Changes

Unfortunately, we cannot offer cancellations or make changes to your order once it has been placed. Please follow the returns process outlined below if you need to send your watch back to us.

Returns

You have 28 working days to return your order to us for a full refund.

Returns on all orders are free.

If you would like to make a return, fill in the table on the invoice slip with a reason code explaining why you are making the return. Place your order back into its original packaging with the invoice slip inside. Go to www.royalmail.com/track-my-return/pick-a-retailer and search for Sekonda in the search bar. Print off your returns label from home or at your local Post Office. Attach it to your package and drop your return off at your local Post Office.

Once we have received your return and refunded the money back to you, we will notify you via email. It will take up to 14 working days for you to receive your money back into your account. If after this time you have not received your money back, please contact us at returns@sekonda.co.uk.

Faulty Goods

If the order you have received is faulty and you would like to send it back to us for a repair, fill in the table on the invoice slip with an explanation of the fault. Place your order back into its original packaging with the invoice slip inside. Go to www.royalmail.com/track-my-return/pick-a-retailer and search for Sekonda in the search bar. Print off your returns label from home or at your local Post Office. Attach it to your package and drop your return off at your local Post Office.

Once we have received your return, it will take around 14 working days for us to repair your watch and send it back to you. However, at particular times during the year, our repairs team may be very busy. If after the 14 working days you have still not received your repaired watch, please contact info@sekonda.co.uk to find out the status of your repair.

Exchanges

Unfortunately, we do not offer exchanges.

In cases where you are returning a faulty watch to us and it is not feasible to repair this, we will offer you an exchange for a new watch that is the same model as the original.

For more information on delivery and returns, please see our FAQ page.