Delivery & Returns Policy
The following applies to purchases made on www.sekonda.co.uk/pages/seksy and not third party retailers.
Online purchases are limited to 5 items per order.
We accept payments from Visa, Mastercard, American Express and PayPal.
We offer delivery to anywhere in the UK including the Channel Islands, Isle of Man and Isle of Wight. All deliveries take 5-7 working days to arrive.
Delivery is free on all orders.
If you have not received your order by the end of the delivery period stated, please contact us at email@example.com.
We offer tracking on all of our orders. When you receive an email from us to confirm your order has been dispatched, you will also receive an email from Royal Mail which will include a link to track your order.
Cancellations & Order Changes
Unfortunately, we cannot offer cancellations or make changes to your order once it has been placed. Please follow the returns process outlined below if you need to send your watch back to us.
For orders placed between 16/11/20 and 03/01/21, you have until 31/01/21 to return your order to us for a full refund. Orders placed after or before this time will have 28 working days to make their return.
Returns on all orders are free.
If you would like to make a return, fill in the table on the invoice slip with a reason code explaining why you are making the return. Place your order back into its original packaging with the invoice slip inside. Go to www.royalmail.com/track-my-return/pick-a-retailer and search for Sekonda in the search bar. Print off your returns label from home or at your local Post Office. Attach it to your package and drop your return off at your local Post Office.
Once we have received your return and refunded the money back to you, we will notify you via email. It will take up to 14 working days for you to receive your money back into your account. If after this time you have not received your money back, please contact us at firstname.lastname@example.org.
If the order you have received is faulty and you would like to send it back to us for a repair, fill in the table on the invoice slip with an explanation of the fault. Place your order back into its original packaging with the invoice slip inside. Go to www.royalmail.com/track-my-return/pick-a-retailer and search for Sekonda in the search bar. Print off your returns label from home or at your local Post Office. Attach it to your package and drop your return off at your local Post Office.
Once we have received your return, it will take around 14 working days for us to repair your watch and send it back to you. However, at particular times during the year, our repairs team may be very busy. If after the 14 working days you have still not received your repaired watch, please contact email@example.com to find out the status of your repair.
Unfortunately, we do not offer exchanges.
In cases where you are returning a faulty watch to us and it is not feasible to repair this, we will offer you an exchange for a new watch that is the same model as the original.
For more information on delivery and returns, please see our FAQ page.