Delivery & Returns Policy
The following applies to purchases made on www.sekonda.co.uk/pages/seksy and not third party retailers.
Online purchases are limited to 5 items per order.
We accept payments from Visa, Mastercard, American Express and PayPal.
We offer delivery to anywhere in the British Isles, including Ireland, Isle of Man and Isle of Wight. All deliveries take 2 – 3 working days to arrive.
Delivery is free on all orders.
We cannot guarantee that orders of more than 2 watches will arrive to you in the same package. In some instances, we may have to split your order into more than one package.
If you have not received your entire order by the end of the delivery period stated, please contact our customer service department at firstname.lastname@example.org.
We offer tracking on all of our orders. When you receive an email from us to confirm your order has been dispatched, you will also receive an email from DPD which will include a link to track your order.
CANCELLATIONS & ORDER CHANGES
You have up to 15 minutes after you’ve placed an order to cancel it. Please email email@example.com with your name, order number and the items you want to cancel. Once we have cancelled your order, we will send you an email to confirm this has been successful. It will take up to 14 working days for you to receive the money back into your account. If after this time you have not received your money back, please contact our customer service department at firstname.lastname@example.org.
Unfortunately, we cannot make changes to your order once it has been placed. Please follow the below return instructions to send your watch back to us.
We have an extended returns period during Christmas which will allow you to return your watch to us until the 9th January 2019.
To make a return, email email@example.com with your name, order number and email address. You will then shortly receive an email from DPD with a returns label attached. Print off this label and attach it to the outside of your original package. Please send your watch back to us in its original condition, with the Sekonda box and the invoice inside.
We will send you an email when we have received your return. Please allow up to 5 – 7 working days for us to receive your watch and process this through our warehouse. This will take longer if you return your watch to us during the Christmas period as our business premises will be closed from 22nd December 2018 – January 2nd 2019.
Once we have processed your return and you have received your email, it will take up to 14 working days for you to receive your money back into your account. If after this time you have not received your money back, please contact our customer service department at firstname.lastname@example.org.
Unfortunately, we do not offer exchanges.
In cases where you are returning a faulty watch to us and it is not feasible to repair this, we will offer you an exchange for a new watch that is the same model as the original.
For more information on delivery and returns, please see our FAQ page.