WEBSITE PRIVACY AND COOKIES POLICY
This is the privacy and cookies policy for www.sekonda.co.uk (Site). The Site is operated by Time Products (UK) Limited (we, us and our). For the purposes of the Data Protection Act 1998, we are the data controller.
We are committed to maintaining the trust and confidence of our visitors to our web site. We want you to be assured that Sekonda is not in the business of selling or otherwise trading email lists with other companies and businesses for marketing purposes.
We are committed to protecting your privacy on-line, as part of this commitment our site is built using the Shopify eCommerce framework. For more information, please refer Shopify’s data protection policy https://help.shopify.com/manual/your-account/GDPR. We appreciate that you do not want the personal information you provide to us distributed indiscriminately and here we explain how we collect information, what we do with it and what controls you have.
Information we may collect from you
We may collect and process the following information about you:
information (such as your name, email address, postal address and telephone number) that you provide by completing forms on the Site, including if you register as a user of the Site, subscribe to any service, upload or submit any material via the Site, request any information, or enter into any competition or promotion we may sponsor;
in connection with an account sign-in facility, your log-in and password details;
communications you send to us, for example to report a problem or to submit queries, concerns or comments regarding the Site or its content; and
information from surveys that we may, from time to time, run on the Site for research purposes, if you choose to respond to, or participate in, them.
payment gateways used on the Site is Shopify payments https://pay.shopify.com/tos-privacy-policy and PayPal https://www.paypal.com/en/webapps/mpp/ua/privacy-full
orders are kept for six years for financial records
You are under no obligation to provide any such information. However, if you should choose to withhold requested information, we may not be able to provide you with certain services.
We may, from time to time, run referral programmes or similar initiatives, such as a “Tell a Friend” programme, that invite you to provide us with the contact details of someone who is known to you who may find our products or services to be of interest. We will only use those contact details for the purpose of the relevant initiative (and not for general marketing purposes). By providing us with their details, you confirm that you have their permission to do so and must not provide us with the details of anyone from whom you do not have such permission. We reserve the right to identify you as the person who has made the referral in the message that is sent to them.
When you visit the Site, we may automatically collect additional information about you, such as the type of internet browser you use, any website from which you have come to the Site and your IP address (the unique address which identifies your computer on the internet) which is automatically recognised by our web server. You cannot be identified from this information and it is only used to assist us in providing an effective service on the Site and to collect broad demographic information for aggregate use.
When you interact with the Site, we try to make that experience simple and meaningful. When you visit the Site, our web server sends a cookie to your computer. Cookies are small pieces of information which are issued to your computer when you visit a website and which store and sometimes track information about your use of the Site. A number of cookies we use last only for the duration of your web session and expire when you close your browser. Other cookies are used to remember you when you return to the Site and will last for longer.
Our website is powered by the Shopify software platform, this uses a range of cookies to help deliver key functionality such as search, product lists, and product images. To see a list of the cookies please click here.
remember that you have visited us before; this means we can identify the number of unique visitors we receive. This allows us to make sure we have enough capacity for the number of users that we get;
customise elements of the promotional layout and/or content of the pages of the Site;
remember the items that you have viewed and display them on the pages of the Site;
collect anonymous statistical information about how you use the Site (including how long you spend on the Site) and where you have come to the Site from, so that we can improve the Site and learn which parts of the Site are most popular with visitors; and
gather information about the pages on the Site that you visit, and also other information about other websites that you visit, so as to place you in a “market segment”. This information is only collected by reference to the IP address that you are using, but does include information about the county and city you are in, together with the name of your internet service provider. This information is then used to place interest-based advertisements on the Site which it is believed will be relevant to your market segment. For more information about this type of interest based advertising, and about how to turn this feature off please visit www.youronlinechoices.com/uk
Some of the cookies used by the Site are set by us, and some are set by third parties who are delivering services on our behalf.
Most web browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set. You can also learn more about cookies by visiting www.allaboutcookies.org which includes additional useful information on cookies and how to block cookies using different types of browser. Please note, however, that by blocking or deleting cookies used on the Site, you may not be able to take full advantage of the Site.
In addition to cookies, tracking Gifs may be set by us or third parties in respect of your use of the Site. Tracking Gifs are small image files within the content of the Site or the body of our newsletters so we or third parties can understand which parts of the Site are visited and whether particular content is of interest.
Uses made of your information
We will use the information you provide to:
enable us to provide you with the services and information offered through the Site and which you request;
administer your account with us;
audit the downloading of data from the Site;
improve the layout and/or content of the pages of the Site and customise them for users;
identify visitors to the Site;
carry out research on our users’ demographics; and
send you information we think you may find useful or which you have requested from us, including information about our products and services, provided you have indicated that you do not object to being contacted for these purposes.
We may disclose aggregate statistics about visitors to the Site in order to describe our services to prospective partners, advertisers, sponsors and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.
When someone visits www.sekonda.co.uk we use Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. For more information, please see “Information for Visitors of Sites and Apps Using Google Analytics” contained on the Googles privacy notice <https://support.google.com/analytics/answer/6004245?hl=en?>
We may disclose your personal information to any of our affiliates, or to our agents or contractors who assist us in providing the services we offer through the Site, processing transactions, fulfilling requests for information, receiving and sending communications, updating marketing lists, analysing data, providing support services or in other tasks, from time to time. Our agents and contractors will only use your information to the extent necessary to perform their functions.
You can opt-out from your activity being tracked by Google Analytics by following this opt-out link.
As part of the registration process for our newsletter, we collect your email address. We use that information for the sole purposes of periodically emailing you a copy of our newsletter. We don't rent or trade email lists with other organisations and businesses.
As part of the registration process for our back in stock email alerts, we collect your email address. We use that information for the sole purpose of sending you an email when the item is back in stock. We will only email you regarding this item unless you are also signed up to our newsletter. We don't rent or trade email lists with other organisations and businesses.
We use a third-party provider, MailChimp, to deliver our newsletter and back in stock email alerts. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our newsletter. For more information, please see MailChimp’s privacy notice by clicking on this link.
In the event that we undergo re-organisation or are sold to a third party, you agree that any personal information we hold about you may be transferred to that re-organised entity or third party.
We may disclose your personal information if required to do so by law or if we believe that such action is necessary to prevent fraud or cybercrime or to protect the Site or the rights, property or personal safety of any person.
You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.
You are entitled to view, amend, or delete the personal information that we hold. Email your request to: email@example.com
The Site may, from time to time, make chat rooms, message boards, news groups and/or other public forums available to its users. Any information that is disclosed in these areas becomes public information and you should exercise caution when using these and never disclose your personal information.
Protecting the safety of children when they use the Internet is very important to us. We recommend that children receive permission from their parent or guardian before gaining access to the Site or sending personal information to us or anyone else online.
Telephone call policy
We can confirm that telephone calls to our company are never recorded.
The Site may, from time to time, contain links to external sites. We are not responsible for the privacy policies or the content of such sites.
We place great importance on the security of all personally identifiable information associated with our users. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control. For example, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to personal information. Whilst we cannot ensure or guarantee that loss, misuse or alteration of information will never occur, we use all reasonable efforts to prevent it.
You should bear in mind that submission of information over the internet is never entirely secure. We cannot guarantee the security of information you submit via the Site whilst it is in transit over the internet and any such submission is at your own risk.
It is advisable to close your browser when you have finished your user session to help ensure others do not access your personal information if you use a shared computer or a computer in a public place.
We are committed to protecting your privacy on-line, as part of this commitment our site is built using the Shopify eCommerce framework. Shopify is a software and hosts www.sekonda.co.uk (Site) and have a high degree of responsibility for the site security. For more information, please see https://www.shopify.co.uk/pci-compliant.
Storage of your information
Information that you submit via the Site will only be stored for as long as we legitimately need it or as required by the law. This information is sent to and stored on secure servers located in the United Kingdom. This is necessary in order to process the information.
You have a legal right under the Data Protection Act 1998 to a copy of all the personal information about you held by us. On request, we will provide you with a copy of this information subject to a fee not exceeding £10. You also have a right to correct any errors in that information. As mentioned above, you have a right to prevent the use of your personal information for direct marketing purposes.