FAQs

HOW LONG IS MY SEKSY WATCH GUARANTEED FOR?
All Seksy watches are guaranteed against manufacturing defects for a period of two years.

IS THE WATCH BATTERY, STRAP AND BRACELET COVERED BY THE GUARANTEE?
Seksy does not guarantee batteries, straps or bracelets.

WHERE DO I SEND MY WATCH FOR SERVICE IF IT IS STILL IN THE GUARANTEE PERIOD?
Please return your watch, without presentation box, with a brief note to explain the problem, proof of purchase and your contact details to the following address:

Sekonda Service Department
Time Products (UK) Limited
Alexander House
Chartwell Drive
Wigston
Leicester
LE18 2EZ

MY WATCH NEEDS REPAIRING HOWEVER THE GUARANTEE PERIOD HAS EXPIRED. WHAT SHOULD I DO?
Please return your watch, without presentation box, with a brief note to explain the problem with your contact details and we will provide an estimate for the cost of the repair. Please send your watch to the following address:

Sekonda Service Department
Time Products (UK) Limited
Alexander House
Chartwell Drive
Wigston
Leicester
LE18 2EZ

If you would like to go ahead with the repair you can pay over the phone by credit or debit card or by cheque.

If you decide not to have your watch repaired we will return the watch to you. If we don’t hear back from you within 30 days we will automatically return your watch.

MY WATCH NEEDS REPAIR UNDER GUARANTEE BUT I LIVE OUTSIDE THE UK. WHERE SHOULD I SEND IT?
Please return your watch to Time Products in the UK, without the presentation box, with a brief note to explain the problem and proof of purchase. Please include your contact details and send it to the following address:

Sekonda Service Department
Time Products (UK) Limited
Alexander House
Chartwell Drive
Wigston
Leicester
LE18 2EZ
Great Britain

THE BRACELET ON MY WATCH IS TOO SMALL OR TOO LARGE. HOW CAN I ADJUST IT?
Click HERE to download the Sekonda Bracelet Gauge PDF and establish what type of bracelet your watch has. If your watch has a Sliding clasp, Adjustable clasp or Link adjustment, follow the instructions on the Bracelet Gauge document to alter the size of the bracelet.

Other types of bracelet will require specialist tools to adjust and Sekonda offer a free of charge service to do this.

To use this service, click HERE to download the Sekonda Bracelet Gauge PDF. Place gauge around wrist.

Adjust to comfortable length on wrist.

Mark tape at required length.

Complete your name and address on the Bracelet Gauge and send with your watch, without presentation box, by registered post to the following address:

Sekonda Service Department
Time Products (UK) Limited
Alexander House
Chartwell Drive
Wigston
Leicester
LE18 2EZ

Alternatively, if purchased from a High Street jewellers shop, please return watch to shop for adjustment.

HOW DO I KNOW IF MY WATCH IS WATER RESISTANT?
If your watch is water resistant it will clearly state “Water Resistant” or have a static water pressure indication (e.g. 30/50/100/200 metres) on the dial and/or case back. Buttons must NOT be operated while in contact with water.

If it is NOT marked as water resistant, it should not be allowed to come into contact with water.

WHAT DO THE WATER RESISTANT MARKINGS MEAN?
30M – Suitable for normal everyday use and will resist exposure to splashes and rain. It is NOT designed to be used while bathing or swimming.

50M – As 30 metres plus bathing and swimming.

100M – As 50 metres plus poolside diving and snorkelling, but NOT high board or SCUBA diving.

200M – As 100 metres plus SCUBA diving but NOT high board diving.

HOW DO I USE AND ADJUST THE TIME ON MY SEKONDA WATCH?
Click HERE to download the Seksy instruction manual.

HOW CAN I IDENTIFY MY WATCH?
The latest Seksy watches have a four digit model number on the case back at the bottom. Generally, Seksy watches start with a “2 or 4”.

I’M NOT SURE WHICH INSTRUCTIONS REFER TO MY WATCH?
Please e-mail info@sekonda.co.uk, quoting your model number and we will send you the correct instructions.

WHERE CAN I GET AN INSTRUCTION BOOKLET FOR MY WATCH?
Please visit our GUARANTEE page.

The following applies to purchases made on www.sekonda.co.uk/pages/seksy and not third party retailers.

WHERE DO YOU DELIVER TO?
We will deliver to anywhere in the British Isles, including Ireland, Isle of Man and Isle of Wight.

HOW LONG DOES DELIVERY TAKE?
All orders take 2-3 working days to arrive.

HOW MUCH DOES DELIVERY COST?
Delivery is free on all orders.

CAN I TRACK MY ORDER?
Yes. When we send you an email confirming your order has been dispatched, you will then receive an email from DPD to track your order.

WHAT SHOULD I DO IF I HAVE NOT RECEIVED MY ITEM IN THE SPECIFIED TIME?
Please email our customer service department at info@sekonda.co.uk.

CAN I CANCEL MY ORDER?
You have up to 15 minutes after you make your order to cancel it. Please email marketing@sekonda.co.uk with your name, order number and items you want to cancel. We will email you when your order has been successfully cancelled.

HOW LONG WILL IT TAKE FOR THE MONEY TO GO BACK INTO MY ACCOUNT ONCE I CANCEL MY ORDER?
Up to 14 working days.

WHAT SHOULD I DO IF I DO NOT RECEIVE THE MONEY BACK INTO MY ACCOUNT AFTER 14 WORKING DAYS?
Please email our customer service department at info@sekonda.co.uk.

WHAT SHOULD I DO IF I DO NOT RECEIVE THE CORRECT AMOUNT FOR MY ORDER?
Please email our customer service department at info@sekonda.co.uk.

CAN I MAKE CHANGES TO MY ORDER?
Unfortunately, once we have received your order, we are unable to make changes to it.

HOW DO I MAKE A RETURN?
Please contact marketing@sekonda.co.uk with your name, order number and email address. You will then receive an email from DPD with a returns label attached. Print off this label and attach it to the outside of the original package. Please send your watch back to us in its original condition, with the Sekonda box and the invoice inside.

HOW LONG DO I HAVE TO MAKE A RETURN?
There is an extended returns period during Christmas and you have until the 9th January 2019 to return your watch to us.

DO I HAVE TO PAY TO RETURN MY WATCH?
All returns are free of charge using the prepaid DPD returns label.

HOW LONG WILL IT TAKE FOR MY RETURN TO BE DELIVERED BACK TO YOU?
Please allow up to 5 – 7 working days for us to receive your watch and for it to be processed through  our warehouse. This will take longer if you return your watch to us during the Christmas period as our business premises will be closed from 22nd December 2018 to January 2nd 2019.

We will send you an email to confirm that we have received your watch and have refunded you the money.

HOW LONG WILL IT TAKE FOR THE MONEY TO GO BACK INTO MY ACCOUNT ONCE I HAVE RETURNED MY ORDER?
From the date we receive your watch, this will take up to 14 working days.

WHAT SHOULD I DO IF I DO NOT RECEIVE THE MONEY BACK INTO MY ACCOUNT AFTER 14 WORKING DAYS?
Please email our customer service department at info@sekonda.co.uk.

WHAT SHOULD I DO IF I DO NOT RECEIVE THE CORRECT AMOUNT FOR MY ORDER?
Please email our customer service department at info@sekonda.co.uk.

WHAT SHOULD I DO IF I RECEIVE THE INCORRECT ORDER?
We are very sorry if you receive the wrong item in your order. If this happens, please email our customer service department at info@sekonda.co.uk.

WHAT SHOULD I DO IF I AM MISSING AN ITEM IN MY ORDER?
If you have ordered up to 2 watches, these should be sent together in the same package. However in cases where you are ordering more than 2 watches, these could be sent separately. Please allow up to 3 working days to receive all of the items in your order before contacting us about a missing item.

If you are missing an item in your order, please email our customer service department at info@sekonda.co.uk.

DO YOU OFFER AN EXCHANGE?
Unfortunately, we do not offer exchanges.

In cases where you are returning a faulty watch to us and it is not feasible to repair this, we will offer you an exchange for a new watch that is the same model as the original.

WHAT SHOULD I DO IF I RECEIVE A FAULTY WATCH?
We are very sorry if you receive a watch that is faulty. If this happens, please email marketing@sekonda.co.uk with your name, order number and email address. You will then receive an email from DPD with a returns label attached. Print off this label and attach it to the outside of the original package. Please send your watch back to us in its original condition, with the Sekonda box and the invoice inside. Please also provide a brief explanation of the issue with your watch. We will repair your watch free of charge and deliver this back to you.

HOW LONG WILL IT TAKE TO REPAIR MY WATCH?
Please allow up to 14 working days once we have received your watch for this to be repaired. During busy periods, repairs may take longer than this specified time and we are very sorry for any delays. If you would like to know the status of your repair, please email our customer service department at info@sekonda.co.uk.